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Do you have any

QUESTIONS?

Read our FAQ's below

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  • What does it cost to see a Psychologist?​
    The APS National Schedule of Recommended Fees 2023-2024 has the standard 46 to 60-minute consultation fee of $300. Our sessions with a Psychologist are 50-55 minutes in length. Our fees are set out below: Principal Psychologist         $225 p/hr  (medicare rebate $96.55, fee per session after medicare rebate $131.45) Clinical Psychologist            $275 p/hr  (medicare rebate $136.55, fee per session after medicare rebate $138.45) ​Couples Counselling $375 (75 minutes)
  • How can Medicare help with my session fee?
    The Medicare option, known as the Mental Health Care Plan or the Better Access Plan, was introduced in November 2006 and was updated in November 2011. In consultation with a GP, one may obtain a referral to a Psychologist, for a series of up to 6 sessions of Psychological counselling. At present, it is necessary to have the name of the Psychologist one wishes to see placed on the Plan by the referring GP. For these, Medicare rebates are available, which cover much of the fee charged. ​ In some cases, the number of sessions may be increased by a further 4 sessions following a review, so that up to 10 sessions in total may become available in a single calendar year. Information on this is available through Medicare, your General Practitioner, or myself
  • Are you a member's choice provider for my Health Fund?
    Some Health Funds have special rates for Participating or Members Choice providers. However, this does not appear to be the case in Psychology. All providers are treated the same. The rebate structure of your Health Fund will be the same across all Psychology providers. Funds change their policies from time to time, you could also check this with your Health Fund.
  • What if I have a Private Health Fund cover?
    There are many private health funds. Levels of cover, types of cover, age, and costs of cover vary, so it is up to each individual to clarify with their Fund whether they are covered for Psychological services, and to what extent. It is rarer, but possible under some cover programs in some Funds, to be covered specifically for Psychotherapy. You may wish to check with your Fund.
  • Can I use both my Private Health Fund cover and Medicare to pay for counselling?
    It is not possible to use a combination of Medicare and Private Health Fund cover for the same session. However, it is possible, for example, to commence a series under Medicare and eventually extend the number of sessions using the Private Health Fund to cover.
  • How many sessions is my therapy likely to take?
    It is difficult to say since people’s situations differ. Some people are looking to make a one-off decision about a specific issue and may require one or two sessions, whereas another individual may require ongoing therapy to unwrap something that has been troubling them for many years. Your Psychologist or Psychotherapist is skilled in maintaining focus and moving towards a resolution, at a realistic pace.
  • What's your privacy policy?
    ​Your privacy is important to us at Revive Psychology. The following privacy policy describes what happens with the personal information collected by us.  ​What data do we collect and why? Personal information is collected when you contact us, book a session, request to receive communications, or make a payment. This information can include contact details, referral information, payment information, and other personal details. This allows us to provide you with the services that you request. Some of the information is also used for business operations, including auditing and accounting.  Cookies Our website may use cookies to enhance your experience on our site. Cookies are small files used by websites to remember site preferences and to give you locally relevant content.  ​How long do we retain your data? We only retain your data for as long as necessary to provide you with the service that you have requested. The data that is stored, is carefully protected to prevent theft, loss, and unauthorised access, by storage within commercially protected means.  What rights do you have over your data? You are entitled to refuse the request for personal information, but this may mean that we are unable to provide some of the required services to you.  We do not share any personal information about you with third parties, or publicly, except when required by law or if your written consent is provided.
  • What are the roles of a Psychologist, Psychotherapist, and Psychiatrist?
    All are trained extensively and professionally. Whilst there is some overlap in the functions of all three, there are important differences. ​ Broadly, Psychology is the science of addressing behaviour and mental health through thinking, reflection, and changing behaviour. Psychotherapy is the process concerned with interaction, focusing upon a felt condition, or behaviour, in order to explore the underlying feelings, experiences, and thoughts which drive that condition, in past and present settings. A Psychiatrist has trained in medicine, followed by specialisation in the area of mental health. The Psychiatrist is likely to use drugs as a therapy to deal with behaviour and mental conditions. Psychologists and Psychotherapists do not prescribe drugs and instead are trained to enlist the thinking and reflective processes to address behaviour and mental conditions.
  • Do you offer additional support?
    Revive Psychology is not a 24/7 emergency support or counselling centre. If you are in need of immediate support please contact 000, or one of the support services listed below.
  • ​​​​Do I have to pay if I'm on a WorkCover claim?
    Revive Psychology is happy to ease the financial burden for our WorkCover clients by invoicing WorkCover directly for all sessions. To set this up, please provide your case manager’s details and have your WorkCover client number ready for your first session.​
  • ​What happens if I have to cancel?
    ​If you need to cancel or reschedule an appointment, please let us know 24 hours before an appointment.
  • How do I claim the Medicare Rebate?
    You’ll need a referral letter and a Mental Health Care Plan from your GP to claim a rebate through Medicare. Schedule an appointment with your GP to discuss the challenges you’re facing. Under the care plan, you may be eligible for up to 20 psychology counselling sessions per calendar year.
  • Can I choose my own Psychologist with my Mental Health Care Plan?
    You have the freedom to choose the psychologist or clinical psychologist who best suits your needs. For more information about Medicare rebates and psychology services, visit www.psychology.org.au/medicare/fact_sheet/
  • Can I claim the session fees on my private health?
    If you belong to a private health fund, you may be able to claim a rebate for psychological services. The exact amount of the refund will depend upon your level of coverage, and the rebate varies between health funds. It is best to check with your fund for an exact per-session rebate figure.

IMPORTANT NUMBERS

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Lifeline

Lifeline provides a free, 24-hour Telephone Crisis Support service in Australia. Volunteer Crisis Supporters provide suicide prevention services, mental health support, and emotional assistance, via telephone counselling, face-to-face contact, and online services.

 

Phone:  13 1114

Online: :  wwwlifeline.org.au

 

Kids Helpline

Kids Helpline provides free, confidential 24-hour counselling to young people aged 5-25 years.   Counselling is offered by phone, email, and online.

 

Phone:   1800 55 1800

Online:   www.kidsline.com.au

 

1800 Respect

1800 Respect is a telephone counselling service and support line for anyone at risk of or who has experienced sexual assault, domestic and/or family violence.  Family and friends are also able to contact 1800 Respect for assistance with how to deal with situations.

 

Phone:   1800 78 9978

Online:   www.1800respect.org.au

 

Parentline

Parentline provides free counselling, information, and referral sources for parents of children aged 0-18 years.  Providing 

​

Phone:   1800 30 1300

Online:   www.parentline.com.au

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